.page-faq {
  --faq-panel: rgba(255, 255, 255, 0.045);
  --faq-panel-2: rgba(255, 255, 255, 0.085);
  color: var(--text);
  overflow-x: clip;
  padding-bottom: clamp(40px, 7vw, 96px);
}

.page-faq .section {
  padding-block: clamp(34px, 5.5vw, 72px);
}

.page-faq .section-head {
  display: grid;
  gap: 10px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--line);
  margin-bottom: clamp(20px, 3vw, 34px);
}

.page-faq .section-head .h2 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 800;
  letter-spacing: -0.02em;
  line-height: 1.14;
}

.page-faq .section-head__note {
  margin: 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.65;
}

@media (min-width: 900px) {
  .page-faq .section-head {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    align-items: end;
  }
  .page-faq .section-head__note {
    text-align: right;
  }
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding-top: clamp(26px, 4.5vw, 54px);
}

.page-faq .faq-hero .eyebrow {
  margin: 0 0 16px;
  color: var(--cyan);
  font-family: var(--font-serif);
  font-size: 13px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(22px, 3vw, 40px);
}

.page-faq .faq-hero .h1 {
  margin: 0 0 18px;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(32px, 5.6vw, 66px);
  line-height: 1.06;
  letter-spacing: -0.02em;
}

.page-faq .faq-hero .lede {
  margin: 0;
  max-width: 58ch;
  color: var(--muted-soft);
  font-size: clamp(15px, 1.15vw, 17px);
  line-height: 1.78;
}

.page-faq .faq-hero__meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
  border-radius: var(--r-md);
  overflow: hidden;
}

.page-faq .faq-meta__item {
  background: var(--indigo);
  padding: 14px 16px;
}

.page-faq .faq-meta__v {
  display: block;
  font-family: var(--font-mono);
  font-size: 19px;
  color: var(--amber);
  letter-spacing: -0.01em;
}

.page-faq .faq-meta__k {
  display: block;
  margin-top: 4px;
  color: var(--muted);
  font-size: 12px;
  letter-spacing: 0.06em;
}

@media (min-width: 980px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    align-items: end;
  }
}

/* ---------- 分类导航 ---------- */
.page-faq .faq-cats__grid {
  display: grid;
  gap: clamp(18px, 2.6vw, 34px);
}

.page-faq .faq-cats__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-cat {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  column-gap: 16px;
  row-gap: 5px;
  align-items: baseline;
  padding: 15px 18px;
  border: 1px solid var(--line);
  border-left: 2px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--faq-panel);
  color: inherit;
  text-decoration: none;
  transition: border-color var(--t) var(--ease), background var(--t) var(--ease), transform var(--t) var(--ease);
}

.page-faq .faq-cat:hover,
.page-faq .faq-cat:focus-visible {
  border-color: var(--cyan);
  border-left-color: var(--cyan);
  background: var(--faq-panel-2);
  transform: translateY(-2px);
}

.page-faq .faq-cat__num {
  grid-row: 1 / span 2;
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--cyan);
}

.page-faq .faq-cat__title {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 17px;
  letter-spacing: -0.01em;
}

.page-faq .faq-cat__desc {
  grid-column: 2;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.65;
}

.page-faq .faq-cats__figure {
  margin: 0;
}

.page-faq .faq-cats__figure img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid var(--line);
  border-radius: var(--r-md);
}

.page-faq .faq-cats__figure .figure-cap {
  margin-top: 10px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.65;
}

@media (min-width: 980px) {
  .page-faq .faq-cats__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    align-items: start;
  }
}

/* ---------- 问答区 ---------- */
.page-faq .faq-body__grid {
  display: grid;
  gap: clamp(24px, 3.4vw, 48px);
}

.page-faq .faq-rail {
  border-top: 2px solid var(--cyan);
  padding-top: 14px;
}

.page-faq .faq-rail__title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--muted);
}

.page-faq .faq-rail__list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-rail__link {
  display: flex;
  gap: 10px;
  padding: 9px 0;
  border-bottom: 1px solid var(--line);
  color: var(--muted-soft);
  font-size: 14px;
  line-height: 1.6;
  text-decoration: none;
  transition: color var(--t) var(--ease), transform var(--t) var(--ease);
}

.page-faq .faq-rail__link:hover,
.page-faq .faq-rail__link:focus-visible {
  color: var(--cyan);
  transform: translateX(2px);
}

.page-faq .faq-rail__num {
  flex: none;
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--cyan);
  padding-top: 3px;
}

.page-faq .faq-rail__foot {
  margin: 16px 0 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.7;
}

.page-faq .faq-groups__title {
  margin: 0 0 clamp(18px, 2.4vw, 28px);
  font-family: var(--font-display);
  font-weight: 800;
  letter-spacing: -0.02em;
}

.page-faq .faq-group {
  scroll-margin-top: 130px;
  padding: clamp(14px, 2vw, 22px) clamp(14px, 2vw, 24px);
  border-radius: var(--r-md);
}

.page-faq .faq-group + .faq-group {
  margin-top: clamp(18px, 2.6vw, 30px);
}

.page-faq .faq-group:nth-child(even) {
  background: var(--faq-panel);
}

.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 10px;
  border-bottom: 2px solid var(--line);
}

.page-faq .faq-group__num {
  font-family: var(--font-mono);
  font-size: 14px;
  color: var(--amber);
}

.page-faq .faq-group__head .h3 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 20px;
  letter-spacing: -0.01em;
}

.page-faq .faq-group__hint {
  margin: 12px 0 2px;
  color: var(--muted);
  font-size: 13.5px;
  line-height: 1.7;
}

.page-faq .faq-item {
  scroll-margin-top: 140px;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-item__q {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  padding: 15px 0;
  color: var(--text);
  font-size: 15.5px;
  font-weight: 600;
  line-height: 1.6;
  cursor: pointer;
  list-style: none;
  transition: color var(--t) var(--ease);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q::after {
  content: "＋";
  margin-left: auto;
  flex: none;
  font-family: var(--font-mono);
  font-size: 15px;
  line-height: 1.4;
  color: var(--cyan);
}

.page-faq .faq-item[open] .faq-item__q::after {
  content: "－";
}

.page-faq .faq-item__q:hover {
  color: var(--cyan);
}

.page-faq .faq-item__a {
  padding: 0 0 16px;
  color: var(--muted-soft);
  font-size: 14.5px;
  line-height: 1.78;
}

.page-faq .faq-item__a p {
  margin: 0 0 8px;
}

.page-faq .faq-item__a p:last-child {
  margin-bottom: 0;
}

.page-faq .faq-item[open] .faq-item__a {
  animation: faqReveal 160ms var(--ease) both;
}

@keyframes faqReveal {
  from {
    opacity: 0;
    transform: translateY(-4px);
  }
  to {
    opacity: 1;
    transform: none;
  }
}

@media (min-width: 1040px) {
  .page-faq .faq-body__grid {
    grid-template-columns: minmax(200px, 250px) minmax(0, 1fr);
    align-items: start;
  }
  .page-faq .faq-rail {
    position: sticky;
    top: 104px;
  }
}

/* ---------- 三步自检 ---------- */
.page-faq .faq-flowbar {
  margin-bottom: clamp(18px, 2.4vw, 26px);
}

.page-faq .faq-flowbar__svg {
  display: block;
  width: 100%;
  height: auto;
  max-height: 96px;
}

.page-faq .faq-flowbar__line {
  stroke: var(--line);
  stroke-width: 2;
  stroke-dasharray: 6 8;
}

.page-faq .faq-flowbar__node circle {
  fill: var(--indigo);
  stroke: var(--line);
  stroke-width: 2;
  transition: stroke var(--t) var(--ease), fill var(--t) var(--ease);
}

.page-faq .faq-flowbar__node text {
  fill: var(--muted);
  font-family: var(--font-mono);
  font-size: 13px;
  transition: fill var(--t) var(--ease);
}

.page-faq .faq-flowbar__node:hover circle {
  stroke: var(--cyan);
  fill: rgba(43, 227, 210, 0.12);
}

.page-faq .faq-flowbar__node:hover text {
  fill: var(--cyan);
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0 0 clamp(22px, 3vw, 36px);
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
  border-radius: var(--r-md);
  overflow: hidden;
}

.page-faq .faq-step {
  background: var(--indigo);
  padding: clamp(18px, 2.2vw, 26px);
  transition: background var(--t) var(--ease);
}

.page-faq .faq-step:hover {
  background: rgba(43, 227, 210, 0.08);
}

.page-faq .faq-step__num {
  display: inline-block;
  margin-bottom: 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.12em;
  color: var(--cyan);
}

.page-faq .faq-step .h3 {
  margin: 0 0 8px;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 18px;
}

.page-faq .faq-step p {
  margin: 0;
  color: var(--muted-soft);
  font-size: 14.5px;
  line-height: 1.78;
}

.page-faq .faq-flow__figure {
  margin: 0;
}

.page-faq .faq-flow__figure img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid var(--line);
  border-radius: var(--r-md);
}

.page-faq .faq-flow__figure .figure-cap {
  margin-top: 10px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.65;
}

@media (min-width: 860px) {
  .page-faq .faq-steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

/* ---------- 工单 ---------- */
.page-faq .faq-ticket__grid {
  display: grid;
  gap: clamp(20px, 3vw, 40px);
}

.page-faq .faq-ticket__main .prose {
  margin: 0;
  max-width: 66ch;
  color: var(--muted-soft);
  font-size: 15px;
  line-height: 1.78;
}

.page-faq .faq-ticket__list {
  list-style: none;
  margin: clamp(18px, 2.4vw, 26px) 0 0;
  padding: 0;
  display: grid;
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
  border-radius: var(--r-md);
  overflow: hidden;
}

.page-faq .faq-ticket__item {
  display: flex;
  gap: 12px;
  align-items: baseline;
  background: var(--indigo);
  padding: 14px 16px;
  color: var(--muted-soft);
  font-size: 14.5px;
  line-height: 1.65;
}

.page-faq .faq-ticket__num {
  flex: none;
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--amber);
}

.page-faq .faq-ticket__side {
  border: 1px solid var(--line);
  border-top: 2px solid var(--amber);
  border-radius: var(--r-md);
  padding: clamp(18px, 2.2vw, 24px);
  background: var(--faq-panel);
}

.page-faq .faq-ticket__side h3 {
  margin: 0 0 12px;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 17px;
  letter-spacing: -0.01em;
}

.page-faq .faq-ticket__side ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .faq-ticket__side li {
  position: relative;
  padding-left: 15px;
  color: var(--muted-soft);
  font-size: 14px;
  line-height: 1.7;
}

.page-faq .faq-ticket__side li::before {
  content: "—";
  position: absolute;
  left: 0;
  color: var(--cyan);
}

@media (min-width: 760px) {
  .page-faq .faq-ticket__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 980px) {
  .page-faq .faq-ticket__grid {
    grid-template-columns: minmax(0, 8fr) minmax(0, 4fr);
    align-items: start;
  }
}

/* ---------- 在线时间 ---------- */
.page-faq .faq-hours__list {
  list-style: none;
  margin: 0;
  padding: 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-hours__row {
  display: grid;
  gap: 6px;
  padding: 16px 0;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-hours__k {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.12em;
  color: var(--cyan);
}

.page-faq .faq-hours__row p {
  margin: 0;
  color: var(--muted-soft);
  font-size: 14.5px;
  line-height: 1.78;
}

@media (min-width: 760px) {
  .page-faq .faq-hours__row {
    grid-template-columns: 140px minmax(0, 1fr);
    gap: 24px;
    align-items: baseline;
  }
}

/* ---------- 下一步 ---------- */
.page-faq .faq-next__inner {
  display: grid;
  gap: 20px;
  padding: clamp(22px, 3vw, 38px);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  background: linear-gradient(135deg, rgba(43, 227, 210, 0.1), rgba(255, 179, 82, 0.08));
}

.page-faq .faq-next__inner .h2 {
  margin: 0 0 10px;
  font-family: var(--font-display);
  font-weight: 800;
  letter-spacing: -0.02em;
}

.page-faq .faq-next__inner .lede {
  margin: 0;
  max-width: 58ch;
  color: var(--muted-soft);
  font-size: 15px;
  line-height: 1.78;
}

.page-faq .faq-next__links {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

@media (min-width: 880px) {
  .page-faq .faq-next__inner {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    align-items: center;
  }
  .page-faq .faq-next__links {
    justify-content: flex-end;
  }
}